Head of Motor Claims



Abu Dhabi


Our client, a well-established general insurance provider is currently in search of an experienced motor claims professional to efficiently lead and develop all aspects of the Motor Claims department from overseeing coverage, to investigations & settlement of claims as per Insurance Authority regulations and company policies and procedures

The role

- Ensuring the daily claims activity is focused on improved Customer Service but at the same time cost containment
- Ensure quality in the technical assessments and tracking and rectification of errors in the files
- Provide services to all business requirements and ensure optimal management of all claims and investigate all issues
- Analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all chargeback expenses and provide report to all clients and management
- Perform investigation on all reserve increases and perform regular surveillance of all claim issues
- Analyze all claims and identify all risks and ensure processing of all claims as per company policy

Client requirements

- Minimum 10 years' experience from a similar background (Insurance Motor Claims)
- Strong insurance market and product knowledge
- Arabic speaking is advantageous
- Excellent team management and coaching skills
- Demonstrate sound judgement and has strong analytical skills

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