IT Infrastructure & Service Delivery Manager



Abu Dhabi


Our client is a leading government entity based in Abu Dhabi and seeking to recruit an IT Infrastructure Manager.

The Role:

The position is responsible for managing the cloud & IaaS IT infrastructure through the services of a managed service provider.


IT Planning & Vendor Management

- Development of annual IT plan, providing inputs regarding infrastructure & service delivery requirements as well as assisting with budget setting, tracking, and expenditure
- Manage relationships with vendors
- Assist the Head of IT in enhancing the financial control

Infrastructure and Systems

- Lead technical design, implementation, and management of server technologies such as physical/virtual servers, storage & backups, disaster recovery as well as Microsoft 365, Office 365 (email, SharePoint AD, AAD)
- Design, implement, and manage the network, communication, and security infrastructure
- Oversee end-to-end delivery of IT infrastructure projects from initiation, product selection, testing, configuration, and deployment
- Work with the procurement department to formulate SoWs, RFPs, BoQs, vendor & technical evaluation reports
- Manage the migration of residual on-premise services to the cloud while ensuring compliance
- Manage the Identity and Access Management processes
- Manage the scheduled & on-demand maintenance of all hardware, reporting on health of IT Infrastructure with reports & recommendations for improvement

Service Delivery & Service Desk

- Oversee the design, deployment and management of ITIL based IT Service Desk
- Track the Service Desk (SD) Managed Service Providers (MSP) performance, ensuring their compliance with all ISO20000 and ITIL processes
- Ensure that all IT Assets are logged into the SD, tracked, tagged, and audited
- Drive continuous improvements in the IT Service Desk workflows, forms, and user experience


- University Degree in IT or a relevant qualification
- CCNA or equivalent
- MCITP or equivalent
- PMP, PRINCE 2, AGILE, or other leading project management certifications
- Minimum 10 years of experience in IT
- Minimum of 5 years’ experience managing vendors, large IT teams, and experience working in the UAE or GCC

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