Customer Service Officer (UAE national)





Our client, a well established regional bank with strong presence in the UAE is currently searching for a service oriented and highly reliable Customer Service Officer to join their dynamic team in Dubai.

The role

- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Provide information to customers on their account status and account balances
- Open new bank accounts according to laid down rules and guidelines
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and suggest new banking products to customers

Client requirements

- UAE national with Family book
- Minimum 1-2 years' experience from a similar background (branch banking)
- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made
- Must possess excellent multi-tasking skills and be able to function under pressure
- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

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