IT Service Delivery Manager



Abu Dhabi

Technology, Project Management

Our client is a leading government entity based in Abu Dhabi and seeking to recruit an IT Service Delivery Manager to join their hand on team.

- To lead and manage the Information Technology services
- Plan and implement short- and long-term solutions
- IT Demand Management and developing schedules and methods for measuring results for the system or service
- Improve and innovate procedures for the orderly and cost-effective IT services, and develop the technical staff
- Manage and document the activities related to performing root cause analysis and finding permanent solutions/corrective actions for problems.
- Maintains and controls organizational IT assets, system and service deployment
- To Manage and develop a customer centric Service Desk team within IT department for effective & efficient handling of all IT-related requests

- 10+ years of experience in IT service delivery
- Bachelors in IT, CS or Electrical engineering
- Relevant certifications like CCNA, Microsoft Certified Solutions Associate for Windows 7 and above, ITIL V3 or above
- Open to relocating to Abu Dhabi or currently based in Abu Dhabi
- Excellent relationship management and able to work in small teams

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