We are seeking an experienced Application Engineer to support ERP HRMS systems, focusing on Oracle E-Business Suite (EBS), for a government entity in Abu Dhabi. This role entails diagnosing and resolving issues within HR, Payroll, and Self-Service modules, ensuring system stability, and collaborating with cross-functional teams for system enhancements and upgrades


Key Responsibilities:

- Incident Management: Address and resolve Level 2 support incidents related to Oracle EBS HRMS modules, including Core HR, SSHR, Payroll, OTL, and iRecruitment
- Root Cause Analysis: Conduct thorough analyses to identify underlying causes of recurring issues and implement effective solutions
- System Enhancements: Assist in applying patches, performing minor enhancements, and supporting module upgrades to maintain optimal system performance.
- Collaboration: Work closely with Level 3 support and development teams to resolve complex issues and implement system improvements
- Data Integrity: Ensure the accuracy and consistency of HRMS data, maintaining high standards of data integrity and system reliability
- Documentation: Maintain comprehensive documentation of support activities, solutions implemented, and best practices for future reference

Requirements:

- 5+ years of hands-on experience with Oracle E-Business Suite HRMS modules, including Core HR, SSHR, Payroll, OTL, and iRecruitment
- Technical Skills: Proficiency in Oracle HRMS configurations, fast formulas, workflows, and the ability to troubleshoot PL/SQL code related to HRMS issues
- Education: Bachelor’s degree in Computer Science, Information Technology, Human Resources, or a related field.
- Functional Knowledge: Strong understanding of HR and Payroll processes and best practices

Preferred Qualifications:

- Experience with Oracle Fusion HCM (Cloud HRMS) applications
- Familiarity with payroll processing in both EBS and Fusion environments
- Knowledge of data migration and integration between HRMS and other ERP modules
- Experience with Oracle Support (SR management) and ITSM platforms such as ServiceNow
- Soft Skills: Excellent analytical and problem-solving abilities, strong communication skills, and the capability to manage multiple priorities effectively