IT Operations Manager



Abu Dhabi


Our client is a leading government entity based in Abu Dhabi and seeking to recruit an IT Operations Manager.

The Role:

Manage all information technology operations including the service providers and infrastructure elements while providing support to the Head of IT so that a stable and efficient IT operation is achieved.


- Develop the annual IT plan through inputs regarding IT infrastructure requirements and plans
- Oversee delivery of IT Infrastructure projects from initiation, product selection, testing, configuration, and deployment
- Manage day-to-day operations of IT infrastructure including downtime, reporting service levels, and defining & tracking IT support metrics
- Manage the implementation and maintenance of network infrastructure for local & wide-area connectivity and remote access
- Manage the implementation and operation of the communications systems and projects, including voice, data, imaging, and office automation
- Manage implementation of backup procedures
- Manage on-demand and scheduled maintenance of all hardware as well as reporting on health of systems and providing reports with recommendations for improvement
- Manage relationships with vendors as well as the IT service desk


- Minimum 10 years of experience in IT
- Minimum 5 years of experience working in the UAE
- Experience with IT Infrastructure, (as per ITIL including, hardware, software, networks, facilities) and security

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